Responding to a Complaint
Responding to a Complaint
Lydiate Learning Trust values the relationships we have with parents, carers, pupils and our local community.
We also acknowledge that sometimes things can go wrong or people can become unhappy. We can only fix things, and do better next time, if we listen and work with you.
We encourage you to raise any concerns directly with your child’s school. Often, concerns can be resolved quickly by doing so.
Start by raising your concern with the most appropriate person, e.g. class teacher, Head of Year, Headteacher etc. Respectful communication often supports a better outcome, and we ask our staff to be courteous and listen well.
If your concern is not resolved informally, then our complaints procedure is listed in the Complaints Policy below.
